Right of withdrawal

Who has the right of withdrawal?

You have the following right of withdrawal if you are a consumer within the meaning of § 13 BGB (German Civil Code), that is, if you use ZeroDesk predominantly neither for commercial nor for independent professional purposes. Businesses (Unternehmer, § 14 BGB) have no statutory right of withdrawal.

The free plan costs nothing. You can delete your account at any time at no charge.

Withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us

of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory. You can also declare your withdrawal using our “Withdraw from contract” function at zerodesk.biz/withdraw/.

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we must reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

If you requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract.

End of the withdrawal information

Early expiry of the right of withdrawal and compensation

When you book a paid plan, we ask you during checkout to expressly agree that we begin performance before the withdrawal period expires, and to confirm that you are aware that your right of withdrawal expires once we have fully performed the contract. Only then do you complete the order using the “Subscribe and pay” button (German: „zahlungspflichtig bestellen“).

Under § 356(4) BGB, for a contract for services that obliges you to pay a price, the right of withdrawal expires when the service has been fully provided, if before performance began you expressly agreed that we start providing the service before the withdrawal period expires and confirmed your awareness that your right of withdrawal expires when we have fully performed the contract.

If you withdraw after we have started performance at your request, you owe compensation for the services provided until the withdrawal under § 357a(2) BGB. For a monthly subscription, this corresponds to the pro rata fee for the days up to the receipt of your withdrawal; we refund the remaining amount.

Withdrawal and cancellation

Independently of the right of withdrawal, you can cancel paid plans at any time with effect from the end of the current billing period, as described in our Terms of Service. You can also notify us of a withdrawal or cancellation at any time, informally, by email to info [at] kotova.io.

Without logging in, you can also cancel at any time using the “Cancel contracts here” button, or declare your withdrawal via “Withdraw from contract”. In both cases we confirm receipt without delay by email, stating the content and the date and time of receipt.

Model withdrawal form