Withdrawal

Withdraw from contract

As a consumer, you can withdraw from your ZeroDesk contract within 14 days of concluding it, without giving reasons. Simply use this form.

Your details

Full name (required)

Email address for the confirmation (required)

We send the confirmation with the content and the date and time of receipt to this address.

Your contract

Contract

Workspace (name or URL) (optional)

Customer or invoice number (optional)

If you have it to hand. It helps us find your contract faster.

Your withdrawal

Reason (optional, you don't have to give a reason)

By clicking “Confirm withdrawal” you declare to Kotova GmbH that you withdraw from the contract stated above. We confirm receipt by email straight away, stating its content and the date and time of receipt. We only use your details to process your declaration, see our privacy policy.

How it works

No login needed

You don't need a password or access to your account. Your name and email address are enough; a workspace or customer number helps us find your contract.

Instant confirmation

Right after you submit, we confirm receipt of your withdrawal by email, stating its content and the date and time we received it.

14-day period

The withdrawal period is 14 days from the conclusion of the contract. To meet the deadline, it is enough to send your withdrawal before the period expires.

Refund

We refund your payments within 14 days. If you asked us to start the service during the withdrawal period, we deduct a pro rata amount. Details are in the withdrawal policy.

For consumers

The statutory right of withdrawal applies to consumers. Regardless of that, you can cancel at any time: Cancel contracts here.